Start with the questions guests really send
Scroll back through your Airbnb, Booking.com or WhatsApp messages and note the repeats. For most places it is arrival and keys, Wi-Fi, parking, how the heating or hot tub works, bins, nearby shops and restaurants, and check-out.
Turn your house guide into the agent's material
If you have a house guide or welcome book, upload it. If not, write one: a heading per topic and a few plain lines each. This is useful even without an agent.
Leave out anything that should stay private until booking, like the key-safe code, or share it only in the booking confirmation.
Decide what comes to you
- Something broken or not working.
- Changing dates, extra nights or refunds.
- Complaints.
- Anything about another guest or a neighbour.
Set these as topics the agent passes on, with the guest's contact details, so nothing urgent is answered by a machine.
Where guests will find it
Put the link in your booking confirmation and check-in message, and a QR code in the welcome book and on the fridge. Guests can ask in their own language and get the answer in it.
Make yours in five minutes.
Make my agent, freeSee how it works: An AI agent for your holiday let or B&B.
Questions
Does it connect to Airbnb messages?
No. It is a link and QR code guests open themselves. You keep using Airbnb messages for bookings.
Can it share the door code?
It can, but it is safer to send codes only to confirmed guests in the booking message, not to anyone with the link.
What if it doesn't know?
It says so and offers to pass the question to you. You add the answer once and it uses it from then on.
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